Hospital and Visitor information
Before your hospital visit:
Pre-Registration
Pre-registering for your hospital visit saves you time. To pre-register, call 404-686-5270 or 1-800-640-9293 (Monday through Friday, 8:00 a.m. – 7:00 p.m.) no more than 30 days before your admission.
Insurance and Insurance Pre-Approval
Most insurance plans require pre-approval for hospitalization. You are responsible for working with your doctor to make sure you are pre-approved. However, once you arrive at the hospital, we will talk to your insurance company to make sure that continued stay requirements are being met. Please note pre-approval does not guarantee payment.
Accommodations
All patients will stay in a private suite with a sleep sofa for a guest. A limited number of patient and family suites are available for an additional fee. Each family suite includes a patient room and a sitting room with a sofa bed, entertainment/dining area and business center. Requests for a family suite can be made during pre-registration, however, they cannot be guaranteed.
What to Bring
When you come to the hospital, please bring:
- Personal items, such as sleepwear and toiletries
- A list of your medication(s) and your allergies
- Insurance information
- Copies of your advance directives, if you have them
- Personal I.D. (drivers license)
Please leave valuables at home
Valuables such as jewelry or large amounts of cash. We regret that not be responsible for these items. You may need your checkbook card at the time of admission, but please send them home afterward family member or friend.
Will you need special communication services?
It is vital that you be able to communicate with your health care team. Please ask your nurse to arrange for an interpreter if English is not your primary language. For the hearing impaired, TDDs/TTYs, hearing aid compatible phones and signing services are available.
Guest Lodging
While each room is equipped with a pullout sleeper sofa chair, and there are a limited number of double suites to accommodate more than one guest, there may still be a need for guests to stay in a nearby hospital. It is recommended to make these accommodations in advance if possible. The Guest Services desk in the lobby can also help make arrangements as well as provide a list of area restaurants and transportation options.
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During your hospital stay
Your arrival!
When you arrive at the hospital, ask your driver to bring you to the main hospital entrance at 1455 Montreal Road, Tucker Georgia 30084. A Guest Services associate will greet you and direct you to Admissions, located on the main floor.
Parking
Our family and guest parking area is located across from the main entrance to the hospital
and is free of charge.
Please keep your personal items safe
- Do not bring valuables to the hospital.
- Ask your nurse for personal-belonging bags for your clothing.
- Keep your glasses in a case when you are not wearing them.
- Do NOT wrap dentures or hearing aids in tissue and place them on your food tray or bedside table, where they can be easily mistaken for trash.
- Label all containers and bags with your name and patient suite.
- Lost and Found is located at the front desk, on the main floor.
Room Service Meals
- We are pleased to offer room service meals for our patients. Meals may be ordered on request by calling the designated number listed on the menu. A host/hostess will visit you to explain the room service menu, the ordering process and answer any questions you may have about the service. Please be sure to make your host/hostess aware of any food allergies or specific food preferences.
- If you are unable to order your meal via phone, someone will visit you to obtain your selections. If however, for any reason, we are not able to obtain your personal selections, a meal will be provided for you based on any preferences you have previously provided to us.
- Patient guests may also order meals through the room service program for a charge. Ask your host/hostess for details regarding this service. Please note that if you want to bring food from home, please speak with the nurse or dietitian on staff.
Communications
Flowers and Mail
Florists will be able to deliver flowers to your patient suite.
We are happy to deliver your mail each day. Please ask your friends and relatives to address mail to you in this way:
First name and last name
Patient Suite number,
c/o Emory University Orthopaedics & Spine Hospital
1455 Montreal Road
Tucker, Georgia 30084
Television
Television service is provided in each patient suite. For a complete listing of shows, the channel guide is available on Channel 27.
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Telephone
Telephones are available at each patient’s bedside. Local calls are free.
Please note: If you choose not to be listed in our directory, we will not be able to confirm that you are a patient of the hospital.
To place calls from your patient suite:
For a local call, dial 9, then the phone number.
For long distance calls, you may use your calling card or credit card or have calls billed to your home phone.
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CarePages
CarePages is a service offered by Emory Healthcare so that you can stay in touch with family and friends before, during and after hospitalization. Through your personal computer, you can post updates and pictures and read messages of encouragement and support from your family and friends. CarePages is a free, private Web site that is simple and easy to use!
- Visit the Emory Healthcare CarePages
- Complete a few simple steps to create your personalized CarePage.
- To share your CarePage, enter the e-mail address of family and friends and CarePages will send them a direct link to your personal page.
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Dealing with pain
Every patient is concerned about pain and how to control it. Your health care team will talk to you regularly about whether you are in pain and provide information on pain relief options. Palliative care is a medical specialty that focuses on the relief of the pain, symptoms and stress associated with serious illnesses. If you would like to learn more about palliative care, please ask your doctor or nurse or call 404-778-7777.
Pastoral Care
Pastoral care is available to you 24 hours a day. If you or a family member would like to visit with a chaplain or other religious leader, such as a priest, rabbi or imam, please call the Chaplain’s Office at 404-712-7200 from 8:30 a.m. to 5:00 p.m. on weekdays. At other times, ask the operator to page the chaplain on call. Our hospital’s religious center and interdenominational chapel are located on the second floor, next to the elevator. All are welcome.
Social Services
Our social workers help patients and their families cope with the stresses of illness and hospitalization. They can help you with:
- Arranging short-term or long-term care after you are discharged from the hospital
- Locating community resources and financial assistance
- Arranging counseling related to your illness
- Arranging for continuing rehabilitation equipment for discharge
Regular hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. An on-call social worker is available on weekends and may be reached by calling 404-712-4366.
Patient Relations
Your comfort and safety are our top priority. If you have any questions or concerns about your care or have a complaint that has not been handled to your satisfaction, please feel free to call on one of our patient representatives at 404-686-2470.
Fire Safety
We conduct regular fire drills for our staff members. If you hear a fire alarm, remain calm and stay in your patient suite. The staff will provide information during this time.
Security
Uniformed security officers are on hand to protect and serve you around the clock. If at any time you feel concerned about your personal safety, please report your concern to your nurse. Please note that all hospital staff is required to wear an identification
badge at all times.
Additional Food Services
- Hospital Cafe: Located immediately off the main lobby and is available for your dining enjoyment. Please see the hours of service posted outside the entrance to the cafe.
- Vending Machines: Snack vending machines are available off the main lobby within the cafeteria seating area.
- Local Restaurants: Several restaurants are within walking distance or a short drive of the hospital. For information on area dining, check with the Guest Services desk in the main lobby of the hospital.
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Preparing to Leave the Hospital
Your health care team will work with you and your family to plan a safe discharge for you. We will assure you and your family understand the medications and health care services that you will require after you leave the hospital. Our social workers can help make arrangements for in-home care, equipment or supplies, if needed.
- Discharge time is 9:00 a.m. Please arrange for a family member or friend to pick you up at the main hospital entrance.
- You can fill any new prescriptions you have been given at any retail pharmacy, including those outside the state of Georgia. Our hospital inpatient pharmacy does not fill discharge prescriptions.
A Note to Our Medicare Patients: If you think you are being discharged too soon, you can talk to the hospital staff and your doctor about your concerns. You also have the right to an appeal. If you want to appeal, you must contact the Quality Improvement Organization (QIO) before you leave the hospital by calling 1-800-982-0411, ext. 3413.
NO EMERGENCY ROOM
To better focus our efforts towards serving our unique patient population, Emory University Orthopaedics & Spine Hospital does NOT have an Emergency Room. In the event of an emergency that requires prompt evaluation after your discharge, please contact your physician or go the nearest local emergency room. Should you require further specialized care at our facility, we can assist with arranging transfer to Emory once you’ve been initially evaluated.
Understanding Your Bill
We will file your hospital insurance claim with your insurance company on your behalf.
However, final resolution of the claim is your responsibility. You are also responsible for any claims not paid on time by your insurance plan. You will be billed separately for all services performed by The Emory Clinic, which include services from physicians in the hospital (such as radiologists, pathologists or anesthesiologists) who are involved in your care.
Please do not hesitate to ask if you have any questions regarding your hospital charges. You have the right to receive an itemized bill and to ask about cost of care before hospitalization. Patient account representatives are available by phone 8:30 a.m. to 4:00 p.m. at 404-686-7041, or toll-free
at 1-800-827-7041 (Monday through Friday, except holidays).
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