Frequently Asked Questions

Question: Will I be sharing my room with another patient?

Answer: No. Each room at Emory Orthopaedics & Spine Hospital is a private suite and includes a cable TV, phone, Internet access and a pullout sofa chair for overnight guests. Meal room service is available from 7:00 a.m. to 7:00 p.m. and is delivered within 45 minutes of placing your order.

Question: What items should I bring with me when I check in?

Answer: Bring personal comfort items, such as sleepwear and toiletries. Also bring medical information including a list of your medication(s) and your allergies, your insurance information and copies of your advance directives, if you have them. Also, bring personal identification such as your driver’s license.

Question: What do I need to know regarding checkout?

Answer: Your health care team will work with you and your family to plan a safe discharge for you. Discharge time is 9 a.m. Please arrange for a family member or friend to pick you up at the medical office building entrance. Also, prescription medicine will need to be filled by an outside pharmacy.

A Note to Our Medicare Patients: If you think you are being discharged too soon, you can talk to the hospital staff and your doctor about your concerns. If you want to appeal, you must contact the Quality Improvement Organization (QIO) before you leave the hospital by calling 1-800-982-0411, ext. 3413.

Questions: How can my friends and family members get in contact with me?

Answer: Visitors are welcome 24 hours and can contact guest services by calling 770-491-8037. In addition, mail and even flowers can be delivered to your room. Please ask your friends and relatives to include your full name and suite number.

Question: Are kosher or vegetarian meals available?

Answer: We understand and respect your nutritional needs. Please inform the staff about your meal preference during the admissions process, and remind your host upon arrival at the facility on your day of surgery.

Question: What about food services for guests?

Answer: There is a hospital cafe located in the main lobby that offers meals and snacks from 7:00 a.m. to 7:00 p.m. Patient guests can also order from the room service menu but will be responsible for payment. Vending machines are available next to the cafe. There are also several local restaurants available within walking distance or a short drive, and someone from the Guest Services desk, located in the main lobby can assist you with directions.